FAQs

FAQ

DELIVERY INFORMATION

As of 13/07/2018, any orders placed after 10am will not be dispatched until Monday 16/07/2018. Our site is undergoing a stock check over the weekend so please allow some delay. Apologies for any inconvenience! 

Free delivery offer valid at timberlandpro.co.uk. For orders over £100 we offer free delivery to mainland UK postal addresses.

We do not deliver on a Saturday. Orders placed on Saturday will be processed on Monday.

Orders arrive within 2-5 working days. Please expect a small delay if there is a bank holiday or your order is placed on a weekend or after 2pm. As soon as your order is dispatched you will receive a confirmation email with a tracking number. Visit www.royalmail.co.uk to track your order.

** Delivery to remote areas can take an extra 1-2 days. Delivery times can be effected by local weather conditions.

WHAT ARE YOUR DELIVERY METHODS AND CHARGES?

Our UK delivery methods are by Royal Mail and DPD, our delivery and handling fees are as below :

UK Standard Delivery (2-5 working days) : £3.99

Orders over £100 (2-5 working days) : Free Delivery

DELIVERY TO EUROPE

We deliver DPD to select locations in Europe as below. This service will take 3-4 working days at the following delivery and handling fees :

DPD Delivery : £9.99

Andorra, Austria, Belgium, Denmark, Faroe Islands, France, Germany, Guernsey, Ireland, Isle Of Man, Jersey, Luxembourg, Monaco, Netherlands

DPD Delivery : £25

Aland Islands, Albania, Armenia, Belarus, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Holy See (Vatican City State), Hungary, Iceland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Republic Of, Malta, Mayotte, Moldova, Republic of, Montenegro, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine.

DELIVERY RESTRICTIONS AND INTERNATIONAL ADDRESSES

At this time, we ship orders to mainland UK, Northern Ireland, Isle of Man, Scottish Highlands & Islands. We are unable to ship to the Channel Islands and BFPO addresses.

WHAT TYPES OF PAYMENT METHOD DO YOU ACCEPT?

We currently accept Visa & Mastercard credit and debit cards.

CAN I CANCEL OR CHANGE MY ORDER?

We are committed to getting your order processed and dispatched soon as possible. Soon after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the order. Please contact us immediately on our customer services number 01452 886 227 and we will attempt to intercept it. Of course, you may return unworn products for a full refund within 14 days from receipt of goods using the return instructions enclosed within your order.

WHAT IS YOUR RETURN POLICY?

We will gladly accept your return of unworn merchandise within 14 days from receipt of your order. 

For your convenience return instructions are also enclosed within the shipment. If you have any questions please send our customer services an enquiry form and one of our team will be happy to assist you. 

Please return footwear by wrapping the original shoe box with a delivery bag or plastic to avoid damage to the shoe box. We reserve the right to refuse your return or charge a final fee for damaged shoe boxes that are not in resellable condition. You are required to take the items to a local Post Office with the return label attached to the outer carton that the goods arrived in. We would advise that you gain Proof of Postage and retain this until you have received your refund.

Please allow 10 business days for your return to be processed. A credit should appear against your payment card account within 2-3 working days from return. We cannot give a refund for merchandise returned after the 14-day period, in this case please contact us. If you suspect a problem on worn product which you have ordered off of our website, the product must undergo inspection before a credit is made to your credit card. Please contact us from our website for further instruction on returning merchandise that you believe is suffering a problem.  

RETURNS

If you would like to return your order, there are several things that must be taken into account. The parcel must not weigh more than 5kg, or be larger than 610x460x460mm (medium sized parcels) There is a return maximum of 3 items. If there are more items to be returned please request 2 labels and pack in separate boxes.

Your order number can be found on the invoice and packing note sent to you in the shipment and order confirmation e-mail.

REFUND OF OUTBOUND SHIPPING CHARGE:

We comply fully with the EU Distance Selling Act and your outbound shipping charge will be refunded provided that: Your order is returned within 14 days of Receipt. Your order is returned in Full. Your order is returned suitable for re-sale in original box with all labels and packaging in place.  

GOODS WHICH YOU BELIEVE ARE SUFFERING AN ISSUE

If you expect a problem with a product and you have purchased your goods from a website or retail store other than timberlandpro.co.uk please return your purchase to the retailer you made your purchase from.

CONTACT US

Still have questions?

Fill out a form at : https://timberlandpro.co.uk/pages/contact-us

One of the team will be happy to answer your query.

Back To Top